NetBase Quid provides AI-powered customer and business analytics to allow company innovation in a loud and uncertain environment. Patient Journey Mapping enables companies to better understand their customers’ needs and deliver a personalized experience.
NetBase Quid enables company innovation in a loud and uncertain environment with Artificial Intelligence-powered customer and business analytics. NetBase Quid provides many solutions, which allow companies to track customers’ behaviors across multiple touch points in order to offer them tailored experiences customized to their specific needs based on data collected during the process of service delivery. Learn from brand experts how listening to customers throughout the journey has helped build brands and grow businesses!
It enables companies to better understand their customers’ needs and deliver a personalized experience. This journey Mapping Patient is defined as the process of mapping the experiences of patients and customers throughout this journey. Companies collect data from various points including interactions with employees, call centers, and other points at which service is delivered to patients or customers. The collected data is then used to create a unique map for each individual customer that reflects his experiences over time and across touch points. When an individual maps are created for each customer or patient, companies can use data from these maps to improve business practices by tailoring services to match each person’s needs.
NetBase Quid is the leader in Patient Journey Mapping for healthcare companies. In 2017, NetBase Quid announced the development of its AI-powered Mapping platform that is capable of analyzing data from any website or web application, including mobile apps and web apps. The company’s technology can create a unique map for each individual customer that reflects his experiences over time and across touch points. When an individual maps are created for each customer or patient, companies can use data from these maps to improve business practices by tailoring services to match each person’s needs.
NetBase Quid’s Patient Journey Mapping enables companies to better understand their customers’ needs and deliver a personalized experience. NetBase Quid’s technology can create a unique map for each individual customer that reflects his experiences over time and across touch points. When an individual maps are created for each customer or patient, companies can use data from these maps to improve business practices by tailoring services to match each person’s needs.
NetBase Quid uses artificial intelligence (machine learning) to help its customers make sense of their customers’ sentiments. The company provides listening tools that leverage natural language processing (NLP) and machine learning technologies in order to store, categorize, and analyze large volumes of social media posts from various social media platforms. NetBase Quid also provides journey patient mapping, a technology that enables companies to better understand their customers’ needs and deliver a personalized experience.
NetBase Quid has partnered with many companies and institutions, including the Center for Medicare and Medicaid Services (CMS), Centers for Disease Control and Prevention (CDC), University of California Davis, West Health, Mercy-NY Health System. The company has also partnered with IBM Watson’s data analytics platform in order to develop artificial intelligence solutions that can solve problems related to patient care.
NetBase Quid is the new name for the company after the acquisition of Quid, a social media monitoring platform that was created by the founders of NetBase. Both Salesforce.com and Quid’s founders saw great potential in using artificial intelligence to transform how companies listen to customer feedback and gain customer insights, because they saw that this technology could help companies better tailor products, services and communications to customer needs more quickly than ever before.